Shipping & Returns
GearClubDirect.com MAKES NO CASH OR CREDIT CARD REFUNDS - All sales and Layaways are final. We will only exchange within 5 days from the date of purchase, providing the item is returned in the original packaging and in new cosmetic and working condition. NO exchanges or refunds on software, needles, microphones, parts or any packaged systems containing any of these products. GearClubDirect.com will add a 15% restocking fee on ALL exchanges. Please contact us immediately if item is defective or damaged on arrival.
Shipping address must be the same as billing. We cannot ship to mismatching addresses - there are no exceptions.
We do not ship to PO boxes. If your billing address is a PO box, please add a physical billing address to your card prior to purchasing.
For shipments outside of the U.S., it is upon our discretion which items qualify for shipping. We are not responsible for any additional taxes, tariffs, and duties that are out of country. These should be considered and taken care of by the customer. No returns are offered for international shipments, as well.
Most orders received before 3:00PM U.S. Central Time will ship the same day, provided the product ordered is in stock. Most orders received after 5:00PM U.S. Central Time will ship the next business day. Orders are not processed or shipped on Saturday or Sunday. All invoices and tracking numbers are sent after 5:00PM U.S. Central Time, if purchased before 3:00PM U.S. Central Time.
All packages require an adult signature. If the box is damaged or opened, you must sign it as damaged or we cannot provide the proper repairs / replacements.
***PLEASE MAKE SURE OUR EMAILS ARE NOT SENT TO YOUR SPAM. An order confirmation is emailed immediately after you check out and a tracking number is emailed when the product is shipped at the end of the business day. If you do not recieve a tracking number, please call (855) 556-8444.***
If you have any questions, please contact a sales person.