Q: Why should I buy from GearclubDirect.com?
A: 1.) We have excellent tech support that are all 100% certified. They are all experienced and familiar with the equipment. 2.) We have a great return policy. 3.) We will help you from beginning to end to make sure that you're absolutely happy with your shopping experience. 4.) The more you buy from GearclubDirect.com, the more you save!
Q: What kind of payments do you accept?
A: We accept the following credit cards: Visa, MasterCard, American Express and Discover. We also accept PayPal, money orders, cashier's checks, personal checks, and company checks, and cash in U.S. Dollars.
Q: What is your return policy?
A: Please read our policies, terms and conditions.
Q: If you take lower offers on all your products, then why don't you just list them at the lower price to begin with?
A: All our prices are at MAP (Minimum Advertised Price). We cannot list our items on our site below MAP, however we can accept offers that are below the MAP price.
Q: Why do you have to list at MAP?
A: The reason we must list at MAP is because we are an Authorized Dealer, which means we buy factory direct and you get a warranty, a valid serial number, and a great return policy.
Q: How can I view the status of my order?
A: Go to the Customer Service, Account Information page. This page lists all your orders. Click the date of the order whose status you wish to view.
Q: When will I get my package(s)?
A: Orders take 24 to 48 hours to process and will be shipped out then. It takes approximately 5 to 7 business days (excluding holidays) to arrive, depending on your location.
Q: Why is the shipping so expensive?
A: All of the packages we ship require an adult signature to prevent theft, so it adds an additional fee.
Q: What are your shipping costs?
A: You can view an estimate of shipping costs by viewing your cart. However, final shipping costs will be displayed on the Invoice you see before confirming your order.
Q: What does B-Stock/Refurbished mean?
A: B-Stock/Refurbished can be a demo unit, display unit, or a customer return that is under warranty and must pass an extensive inspection by the manufacturer. They conduct multiple tests to make sure every aspect is fully functioning. In many cases, the inspection B-Stock units have to pass are even more demanding than the standard quality control brand new units go through. We get great discounts on B-Stock and then pass on the savings to you!
Q: What does Warehouse Resealed mean?
A: Warehouse Resealed products are similar to B-Stock products - they may be a demo unit, display unit, or customer return that was sent back to us. Like the manufacturers, we make sure that the product functions like new and reseal it if it passes the inspection.
Q: Why are B-Stock/Refurbished/Warehouse Resealed products so cheap?
A: Even though there are may be no flaws in the product (in functionality or aesthetically), these units are no longer considered new and receive a price drop.