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Privacy Policy

1. Introduction

Your privacy is important to Gear Club Direct. This Privacy Policy outlines how we collect, use, and protect your personal information when you interact with our website and services.

2. Information Collection

We may collect the following types of personal information:

  • Personal Details: Name, email address, phone number, billing and shipping addresses.
  • Payment Information: Credit card details and billing information.
  • Usage Data: Information about your use of our website, including browsing behavior and device information.
  • Communication Data: Records of your interactions with our customer support team.

3. Use of Personal Information

We use your personal information for the following purposes:

  • Order Processing: To process and fulfill your orders.
  • Customer Support: To assist with inquiries and resolve issues.
  • Marketing Communications: To send promotional materials and updates about our products and services.

4. SMS Communications

By providing your mobile phone number, you consent to receive SMS messages from Gear Club Direct for the following purposes:

  • Order Status Updates: Notifications regarding the status of your orders, including shipping and delivery information.
  • Customer Support: Responses to inquiries and support requests.
  • Marketing Communications: Promotional messages, special offers, and updates about our products and services.

Standard message and data rates may apply. You can opt out of marketing communications at any time by replying "STOP" to any SMS message from us.

5. Use of AI in Customer Interactions

Please be aware that some interactions with our customer support team may involve the use of Artificial Intelligence (AI) tools. These tools are used to enhance our ability to respond to inquiries promptly and accurately. While AI assists in these interactions, human oversight is maintained to ensure quality and accuracy.

6. Data Security

We take reasonable technical and organizational precautions to prevent the loss, misuse, or alteration of your personal information. All personal information you provide is stored on our secure servers.

7. Cross-Border Data Transfers

Information that we collect may be stored and processed in and transferred between any of the countries in which we operate to enable the use of the information in accordance with this Privacy Policy.

8. Updates to This Policy

We may update this Privacy Policy by posting a new version on our website. You should check this page occasionally to ensure you are familiar with any changes.

9. Contact Us

If you have any questions about this Privacy Policy or the treatment of your personal information, please contact us:

  • Email: webmaster@gearclubdirect.com
  • Address: 5070 N Kimberly Ave, Chicago, IL 60630